Returns & Refunds
Supplements & Patches
We accept returns within 14 days of delivery for new, unopened products bought directly from cohalawellness.com. For health and safety reasons, we can’t accept anything that’s been opened or used.
Bought from another retailer? Please contact them directly. Their return policy applies, and we can’t process those returns.
Digital products (planners, guides, workbooks) are delivered instantly, so all digital sales are final.
How to return
- Email returns@cohalawellness.com within 14 days of delivery. Returns aren’t accepted without prior authorization, so please wait for our reply before shipping anything back.
- Include your packing slip, or a note with your name and order number.
- Pack it securely so it arrives undamaged.
- Ship it to the address we send you. Return shipping is paid by the customer.
Refunds
- Once we receive and inspect your return, we’ll refund your original payment method. Please allow 7–21 business days for it to appear.
- Refunds cover the product only. Shipping charges aren’t refundable.
- If the item was part of a bundle or promotion, the refund reflects the value of the returned item.
Clinical care through Altro Health
Labs, peptides, and hormone therapy are prescribed, filled, and billed through Altro Health and their partner pharmacies, not by COHALA Wellness. COHALA Wellness can’t accept returns, issue refunds, or cancel clinical orders.
Prescription medications generally can’t be returned once a pharmacy has dispensed them. For any question about a clinical order, including cancellations, refunds, or renewals, log in to your Altro Health account and message them through the portal, or email support@altroapp.com.
This policy may change. Please check this page for the most up-to-date version.